Customer Care
Shipping
Singapore customers:
Free standard delivery for orders above $150
DELIVERY
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Standard Delivery (2-3 Days) -$6
COLLECTION
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Self collect at 237 Bishan St 22, Singapore 570237 by appointment only
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International Customers:
Please reach out to us for a custom quote if you'd like to us to ship anywhere outside of Singapore.
Production Lead Time
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Standard Production (2 weeks)
Emergency Production (Please contact us)
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Production lead times are based on a maximum estimate of required time.
Products will only be shipped once all items in your order have completed production.
Return & Exchange
All orders are non-exchangeable, refundable, returnable or cancellable unless orders are incorrect or defective.
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Please get in touch with us on the same day it is delivered or collected for us to process an exchange or refund for incorrectr or defective products
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These are not considered defects:
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Minor imperfections on the wood surfaces
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Inconsistent wood grain lines
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Different shades of wood/wood dye.
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Payments
We offer 2 types of online payments
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PAYNOW
UEN:53450461B
(Keeperscompany)
Please indicate your order number/name in the remarks section
PAYPAL
Accepts all major credit/debit cards
Safety Disclaimer
All our products are intended for decorative use only and can only be installed or hung safely at your own discretion. Some products may contain small parts which present as a choking hazard for young children and they should not be left unattended.
Keepers Company will not be liable for any damages to property or injury that may arise in the use of our products beyond its intended decorative purposes.
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Colours and tones of our products may differ in real life compared to on screen due to a variety of factors such as lighting, screen resolution or monitor settings.